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CASPER MASSAGE OFFICE POLICIES
IN ORDER TO ENSURE A PROFESSIONAL AND THERAPEUTIC EXPERIENCE FOR BOTH PRACTITIONER AND CLIENT PLEASE FAMILIARIZE YOURSELF WITH THE FOLLOWING POLICIES:
YOUR PRIVACY:  I will never disclose or use any of your personal information, including contact info, health history or verbally shared thoughts or emotions, for any purpose whatsoever, other than for your health and healing and our work together as practitioner and client within this office.
CELL PHONE USE:  Please set your phone to silent, off or just leave it in your car before you arrive for your appointment.  You are here to heal, relax and retreat.   Answering your phone, while already in my office, or keeping it on during our session is disrespectful to me and unconducive to an effective therapeutic environment.  Please conduct any personal or business matters you must take care of before you come in this office and turn your phone to silent or off. 
PAYMENT:  Prepayment is required by credit card to book all appointments.
RESCHEDULING POLICY:
If you would like to cancel or reschedule your appointment you must provide 24 hrs. notice before your scheduled appointment time or your payment will be kept in full.  You must let me know if you would like to reschedule or cancel appointment.  If you cancel you will get amount you paid back minus a $25 fee for holding that appointment time.  If you would like to reschedule you will be charged a $25 fee for each reschedule that will be due at beginning of your next appointment time.  To reschedule or cancel you can email me at info@caspermassage.org or do so through the online scheduler by following link in your confirmation emails or logging into your account through online scheduler.  If you no call, no show or cancel last minute (anything less than 24 hours before your appointment time) your full payment will be kept for that session.  
NO SHOWS:  If you make an appointment, don’t show up and don’t notify me in any way, you may find a different massage therapist to work with.  I do not have time for people who do not respect my time/income.   Your payment for that session will be kept in full.  NO REFUNDS.
TARDINESS:If you arrive late to your appointment or delay our actual appointment time your session will be cut short to fit within your appointment time.  You will not be refunded for any portion of your session.  I have this time booked for you and then I have people coming in after you.
SICKNESS:Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition.
GIFT CERTIFICATES:  When purchasing gift certificates please be advised that your recipient will have six months from the date of purchase (not from date when you give it to them but date when you purchased it from me) to come in and use the certificate.  I do not honor expired gift certificates except for in certain extenuating circumstances.  I do not refund money for unused gift certificates for any reason and they are not transferable to another person.
 
PACKAGES AND GIFT CERTIFICATES NO SHOWS AND CANCELLATIONS:
If you have a package deal with me or gift certificate and you do not give 24 hr. notice to cancel or reschedule or just don’t show up without any notification, your gift certificate will be considered used or with package deals one session will be considered used. If you are or are going to be more than 10 minutes late you will need to reschedule your time with me.  Showing up late does not allow enough to time for us to properly discuss or conduct our massage session together and does not allow me enough time in between appointments to properly take care of myself.
INAPPROPRIATE BEHAVIOR:Please note that Casper Massage is strictly non-sexual.  If you are looking for a sexual experience you have come to the wrong place and any such behavior will not only not be tolerated but will result in your personal information being sent to Casper Police Department.  This includes lewd comments/jokes about profession, interest in therapist beyond professional relationship or any other offensive gestures.  I am a health professional and have worked very hard in my life and education to help others in illness or pain and will absolutely not tolerate this.
 
Thank you for your mindfulness regarding these important policies.
 
 
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