MASSAGE OFFICE POLICIES
ORDER TO ENSURE A PROFESSIONAL AND THERAPEUTIC EXPERIENCE FOR BOTH PRACTITIONER AND CLIENT PLEASE FAMILIARIZE YOURSELF WITH THE FOLLOWING POLICIES:
YOUR PRIVACY: I will never disclose or use any of
your personal information, including contact info, health history or verbally
shared thoughts or emotions, for any purpose whatsoever, other than for your
health and healing and our work together as practitioner and client within this
CELL PHONE USE: Please set your phone to silent, off or
just leave it in your car before you arrive for your appointment. You are
here to heal, relax and retreat. Answering your phone, while
already in my office, or keeping it on during our session is disrespectful to
me and unconducive to an effective therapeutic environment. Please
conduct any personal or business matters you must take care of before you come
in this office and turn your phone to silent or off.
PAYMENT: Prepayment is
required by credit card to book all appointments.
you provide 24 hrs. notice before your scheduled time to change or cancel your
appointment you will be refunded full amount you pre-paid minus a $25
fee. If you no call, no show or cancel last minute your full payment will
be kept for that session. You may email me to cancel, call me answering service
or log in to my online scheduler with the account you created and cancel or
change appointments from there. All of these methods have time stamps to
know whether or not you provided 24 hr. notice.
NO SHOWS: If you make an
appointment, don’t show up and don’t notify me in any way, you may find a
different massage therapist to work with. I do not have time for people
who do not respect my time/income. Your payment for that session
will be kept in full. NO REFUNDS.
TARDINESS:If you arrive late to your appointment
or delay our actual appointment time your session will be cut short to fit
within your appointment time. You will not be refunded for any portion of
your session. I have this time booked for you and then I have people
coming in after you.
SICKNESS:Massage/bodywork is not appropriate
care for infectious or contagious illness. Please cancel your appointment as
soon as you are aware of an infectious or contagious condition.
GIFT CERTIFICATES: When purchasing gift
certificates please be advised that your recipient will have six months from
the date of purchase (not from date when you give it to them but date when you
purchased it from me) to come in and use the certificate. I do not honor
expired gift certificates except for in certain extenuating
circumstances. I do not refund money for unused gift certificates for any
reason and they are not transferable to another person.
PACKAGES AND GIFT CERTIFICATES NO SHOWS AND CANCELLATIONS:
you have a package deal with me or gift certificate and you do not give 24 hr.
notice to cancel or reschedule or just don’t show up without any notification,
your gift certificate will be considered used or with package deals one session
will be considered used. If you are or are going to be more than 10 minutes
late you will need to reschedule your time with me. Showing up late does
not allow enough to time for us to properly discuss or conduct our massage
session together and does not allow me enough time in between appointments to
properly take care of myself.
INAPPROPRIATE BEHAVIOR:Please note that Casper Massage is
strictly non-sexual. If you are looking for a sexual experience you have
come to the wrong place and any such behavior will not only not be tolerated
but will result in your personal information being sent to Casper Police
Department. This includes lewd comments/jokes about profession, interest
in therapist beyond professional relationship or any other offensive
gestures. I am a health professional and have worked very hard in my life
and education to help others in illness or pain and will absolutely not
Thank you for your
mindfulness regarding these important policies.